Terms of Service

1. What Bodylab is

Bodylab is an AI-assisted fitness coaching service: from your profile it builds a training and nutrition plan that adjusts week by week, estimates the macros of your meals from photos, records your walks and runs with GPS, and gives you a conversational coach that knows your context (profile, today's meals, workouts, injuries, and restrictions).

The Service's content is for guidance and general wellness. It is not medical, clinical nutrition, or any other kind of professional advice.

2. Subscription, free trial, and payments

Plans. Bodylab is offered by subscription, in two plans: Pro and Ultimate, billed monthly or annually. U.S. list prices are: Pro, $24.99 per month or $249.99 per year; Ultimate, $39.99 per month or $399.99 per year (in U.S. dollars, plus applicable taxes). The price that applies is always the one shown to you before you confirm the purchase, which may vary by country, promotion, or creator link.

7-day free trial (Pro only). The Pro plan includes a 7-day free trial with full access. WHEN THE TRIAL ENDS, YOU WILL BE CHARGED AUTOMATICALLY FOR THE PLAN YOU CHOSE (MONTHLY OR ANNUAL) TO THE PAYMENT METHOD YOU PROVIDED, UNLESS YOU CANCEL BEFORE THE TRIAL ENDS. If you subscribed on the web, we will email you a reminder before the trial ends. Ultimate has no free trial: you are charged when you subscribe.

Automatic renewal. Your subscription renews automatically at the end of each period (month or year) and is charged at the then-current price until you cancel. By subscribing, you authorize us, or the store you bought from, to make those recurring charges. If we change your plan's price, we will notify you before it applies and you can cancel.

How to cancel on the web. If you subscribed on bodylab.coach, cancel from your account on the website with "Manage subscription" (Stripe's payment portal), or email us and we will do it for you. Web payments are processed by Stripe.

How to cancel in the app stores. If you subscribed in the app, the purchase is charged by Apple (App Store) or Google (Google Play) to your store account, and is managed and canceled in that store's subscription settings, at least 24 hours before renewal. Deleting the app does not cancel your subscription.

Refunds. If you cancel during the free trial, you are not charged. After a charge, payments are non-refundable unless applicable law says otherwise; when you cancel, you keep access until the end of the period you already paid for. Refunds for store purchases are decided by Apple or Google under their own policies. If the law where you live gives you additional rights (for example, a right of withdrawal), we honor them.

3. Eligibility

To use Bodylab you must be at least 18 years old and legally able to accept these Terms. Accounts may not be created for minors.

4. Your account

You need an account to use the Service. When you register, you agree to provide accurate and complete information and keep it up to date (your plan is built from it). You are responsible for keeping your credentials confidential and for all activity under your account. Tell us right away if you suspect unauthorized access.

You can delete your account at any time from Settings in the app or at bodylab.coach/delete-account. Deleting your account does not cancel a subscription bought in an app store: cancel it there too. Data deletion timelines are in the Privacy Policy.

5. AI-generated content

Plans, macro estimates, activity comments, and coach replies are generated by artificial intelligence models. AI can make mistakes: nutrition estimates are approximations, and a recommendation may not suit your particular situation.

Use your judgment, double-check important information, and always put the guidance of healthcare professionals ahead of the Service's.

6. License, intellectual property, and your content

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for personal, non-commercial purposes. The Service, its brand, design, software, and content (other than yours) are owned by Bodylab or its licensors. All rights not expressly granted are reserved.

Your data and the content you upload (photos, notes, messages, voice recordings) remain yours. You grant us a limited license to host and process them solely to operate the Service for you, as described in the Privacy Policy.

If you send us feedback or suggestions about the Service, we may use them freely, with no obligation to compensate or credit you.

7. Prohibited conduct

You may not: use the Service for unlawful purposes; attempt to breach its security or access other users' data; copy, modify, decompile, or reverse-engineer the Service; scrape it or use it through unauthorized automation; use it to build a competing product; resell, rent, or share access; use the AI to generate harmful or abusive content; or impersonate anyone.

We may suspend or close accounts that break these rules.

8. Privacy

Your use of the Service is also governed by our Privacy Policy (bodylab.coach/privacy), which is part of these Terms and explains what data we collect, why, and who we share it with. If these Terms conflict with the Privacy Policy regarding personal data, the Privacy Policy controls.

9. Third-party services

The Service uses or links to third-party services (for example, the Apple and Google stores, Stripe, or maps). We do not control those services, and their use is governed by their own terms and policies.

10. Disclaimers and limitation of liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, BODYLAB AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR ANY SPECIFIC PHYSICAL RESULTS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) BODYLAB AND ITS SUPPLIERS WILL NOT BE LIABLE FOR LOST PROFITS, LOST DATA, OR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE, INCLUDING INJURIES SUSTAINED BY FOLLOWING AI-GENERATED PLANS OR RECOMMENDATIONS WITHOUT HEEDING THE SERVICE'S MEDICAL NOTICES; AND (B) OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM IS LIMITED TO THE GREATER OF US$50 OR THE AMOUNT YOU PAID US IN THE 6 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Nothing in these Terms limits liability that cannot be limited by law, or your non-waivable consumer rights.

You agree to defend and indemnify Bodylab against third-party claims and reasonable costs (including attorneys' fees) arising from your violation of these Terms or of the law.

11. Termination

You can stop using the Service and delete your account whenever you want. We may suspend or close accounts that violate these Terms, with prior notice when reasonable.

Sections that by their nature should survive termination remain in effect (intellectual property, disclaimers and limitation of liability, governing law, and dispute resolution).

12. Governing law

These Terms and any dispute related to them or to the Service are governed by the laws of the State of Delaware (United States) and the U.S. Federal Arbitration Act, without regard to conflict-of-law rules. Claims not subject to arbitration under Section 13 will be heard by the competent state or federal courts for the county where you live; you will never have to travel to another state. Either party may still bring an individual action in small claims court, or seek injunctive relief to protect its intellectual property.

13. Dispute resolution: individual arbitration

Please read this section carefully: it affects your legal rights, including your right to sue in court and to a jury trial.

Scope. Except for individual small claims and injunctive relief related to intellectual property, you and Bodylab agree to resolve all disputes related to the Service or these Terms through binding individual arbitration, not in court.

Try to resolve it first. Before starting arbitration, the party raising the dispute sends written notice to the other (to Bodylab: support@bodylab.coach or 1910 SE 7th St, Cape Coral, FL 33990, United States). Within 45 days, the parties talk in good faith by phone or video. If it is not resolved within 60 days, either party may start arbitration.

Rules. The arbitration is administered by JAMS (www.jamsadr.com) under its Streamlined Arbitration Rules for claims under US$250,000 and its Comprehensive Arbitration Rules for larger claims. It takes place in the county where you live or, if you prefer, remotely by video; you will never have to travel to another state. The arbitrator may award the same relief as a court, but only on an individual basis, and the award is final and binding.

JURY TRIAL WAIVER. BY AGREEING TO ARBITRATION, YOU AND BODYLAB WAIVE THE RIGHT TO A TRIAL BY JUDGE OR JURY FOR ALL COVERED CLAIMS.

CLASS ACTION WAIVER. ALL CLAIMS MUST BE BROUGHT ON AN INDIVIDUAL BASIS. NEITHER YOU NOR BODYLAB MAY BRING CLAIMS AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. If a court finds this waiver unenforceable as to a specific claim, that claim will be heard by the competent courts for the county where you live, and all other claims remain subject to arbitration.

Mass arbitration. If 100 or more substantially similar demands are filed against Bodylab within 30 days by the same law firm or coordinated group, JAMS will batch them into groups of 100, with one arbitrator and one set of fees per batch.

How to opt out (30 days). You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing support@bodylab.coach with the subject "Arbitration opt-out," your name, your account email, and a clear statement that you opt out. Opting out does not affect the rest of these Terms.

If any part of this arbitration agreement is found invalid, it will be modified to the minimum extent necessary, and the rest remains in effect.

14. State-specific notices

California. Under California Civil Code Section 1789.3: the provider of the Service is Bodylab, Inc., 1910 SE 7th St, Cape Coral, FL 33990, United States. To file a complaint or request information, write to that address or to support@bodylab.coach. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, 1625 N. Market Blvd., Suite N112, Sacramento, CA 95834, phone (800) 952-5210. In waiving claims, you also waive California Civil Code Section 1542.

Other states. If you live in a state with a consumer privacy law (for example, California, Colorado, Connecticut, Virginia, Nevada, or Washington), you may have additional rights over your data. We explain them in the Privacy Policy.

15. Changes to these Terms

We may update these Terms. If a change is material, we will notify you in the app or by email before it takes effect. Continuing to use the Service after that date means you accept the new Terms; if you do not agree, you can cancel your subscription and delete your account.

You agree to receive our communications electronically (by email or notices in the Service), and that they satisfy any legal requirement for written notice.

16. General

These Terms, together with the Privacy Policy, are the entire agreement between you and Bodylab about the Service. If any provision is invalid, it will be modified to the minimum extent necessary and the rest remains in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them.

17. Contact

Bodylab, Inc. · 1910 SE 7th St, Cape Coral, FL 33990, United States · support@bodylab.coach