Terms of Service

1. What Bodylab is

Bodylab is an AI-assisted fitness coaching platform: from your profile and a photo it generates a personalized training and nutrition plan that readjusts week after week, estimates the macros of your meals from photos, tracks your walks and runs with GPS, and gives you a conversational coach that knows your context (profile, today’s meals, workouts, injuries and restrictions).

The Service’s content is guidance for general wellness. It does not constitute medical advice, clinical nutrition advice or any other kind of professional advice.

2. Eligibility

To use Bodylab you must be at least 18 years old and have the legal capacity to accept these Terms. Creating accounts for minors is not allowed.

3. Your account

You need an account to use the Service. You are responsible for the accuracy of the data you enter (your plan is generated from it), for keeping your credentials confidential, and for all activity carried out with your account. Let us know immediately if you suspect unauthorized access.

You can delete your account at any time from Settings in the app, with no external steps. Data deletion timelines are in the Privacy Policy.

4. Subscriptions and payments

Bodylab offers a free tier (which includes the full plan for your first week) and paid subscriptions in the Basic, Pro and Elite tiers, billed monthly or annually. Prices and what each tier includes are always shown before you buy and may vary by country or region.

Web purchases: payments are processed through Stripe. You can manage or cancel your subscription from your account on the website. By subscribing you agree that the digital service starts immediately; if you live in a jurisdiction with a right of withdrawal (for example, 14 days in the European Union), we honor it as required by applicable law — write to us at soporte@bodylab.coach.

In-app purchases (iOS/Android): these are auto-renewing subscriptions through Apple’s App Store or Google Play. The charge is made to your store account when you confirm the purchase; management and cancellation happen in the subscription settings of the corresponding store. Deleting the app does not cancel the subscription. Refunds for in-app purchases are handled by Apple or Google under their own policies.

Subscriptions renew automatically at the end of each period unless you cancel beforehand (in the stores, at least 24 hours before renewal). When you cancel, you keep access until the end of the period you already paid for.

5. AI-generated content

Plans, macro estimates, activity commentary and coach responses are generated with artificial intelligence models. AI can make mistakes: nutrition estimates are approximations, and a recommendation may not be right for your particular situation.

Use your judgment, verify important information, and always prioritize the guidance of healthcare professionals over the Service’s.

6. Intellectual property and your content

The Service, its brand, design, software and content (except yours) are the property of Bodylab or its licensors and are protected by intellectual property laws. We grant you a personal, limited, non-exclusive and non-transferable license to use the Service.

Your data and the content you upload (photos, notes, messages) remain yours. You grant us a limited license to host and process them for the sole purpose of operating the Service for you.

7. Prohibited conduct

You may not: use the Service for illegal purposes; attempt to breach its security or access other users’ data; reverse engineer, scrape or make unauthorized automated use of it; resell or share access; use the AI to generate harmful or abusive content; or impersonate another person.

We reserve the right to suspend or close accounts that violate these rules.

8. Limitation of liability

The Service is provided “as is” and “as available”, without warranties of any kind to the maximum extent permitted by law. We do not guarantee specific physical results.

To the maximum extent permitted by applicable law, Bodylab is not liable for indirect, incidental or consequential damages arising from the use of the Service, including injuries suffered while following AI-generated plans or recommendations when the Service’s medical notices were not heeded.

Nothing in these Terms limits liabilities that the law does not allow to be limited, including your non-waivable rights as a consumer.

9. Termination

You can stop using the Service and delete your account whenever you want. We may suspend or close accounts that violate these Terms, with prior notice where reasonable.

After termination, the sections that by their nature should survive (intellectual property, limitation of liability, governing law) remain in force.

10. Governing law

These Terms are governed by the laws of the Republic of Colombia. If you use the Service as a consumer in another country, you keep the protection of the mandatory consumer rules of your place of residence and may bring claims before the courts those rules entitle you to.

11. Changes to these Terms

We may update these Terms. If a change is substantial, we will notify you through the app or by email with reasonable advance notice. Continuing to use the Service after it takes effect means you accept the new Terms; if you don’t agree, you can delete your account.

12. Contact

For questions about these Terms, write to us at soporte@bodylab.coach.